Reference

What Governs Your Account on nabu99

These legal conditions set out how your account, data and activity on nabu99 are handled — from how we process payments via DANA, OVO and GoPay to how we manage the information tied to your wallet and session history.

Account TermsPrivacy & DataJurisdiction NoticeDANA, OVO, GoPayUser Rights
nabu99 What Governs Your Account on nabu99
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a concern about how your account information is handled, these are the right channels. Each path is staffed and monitored — we do not route legal enquiries to automated bots.

Team online

Live Chat

Reach our account support team directly through the chat widget in your account dashboard. Available for policy and data queries during active service hours.

Email Support

Send detailed legal or data-access requests to our support email. We aim to respond to formal enquiries within a reasonable timeframe after receipt and verification.

Account Help Centre

The Help Centre in your account settings covers common legal questions, including how to request data deletion, update your wallet details or review your consent history.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Our approach to legal compliance is practical and account-focused. We keep records of what we collect, why we collect it and how long we hold it — and we make those answers available when you ask. Security and transparency sit at the centre of how we operate your account.

Data Retention We hold your account data for as long as your account remains active, plus any period required by applicable regulations. You can request a retention summary through account settings.
Cookie Handling We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO or GoPay. No advertising trackers are embedded in your account session.
Account Security Your login is protected by OTP verification tied to your registered mobile number. Any change to your payment wallet — switching from OVO to GoPay, for example — triggers a re-verification step.
Your Right to Access and Correct You can request a copy of the data we hold on your account at any time. Corrections to incorrect personal details are processed after identity verification through our support team.

What You Actually Need to Know

These are the questions we hear most often about our legal terms, data handling and your account rights. Each answer reflects how the policy works in practice — not just what the fine print says.

Yes. Submit a data access request through live chat or email support. After we verify your identity, we compile and send your account data in a readable format within a reasonable period.

We remove payment identifier references from active systems once your account is closed. A record may be retained for the period required under applicable regulations, then deleted from our systems.

We do not sell your data. We share it only with payment processors — such as those handling DANA, OVO and GoPay transactions — and only to the extent needed to complete your account activity.

Updates are posted on this page with a revision date. If the change affects your rights materially, we notify you via the contact method registered to your account before the update takes effect.

Your data is tied to your account, not your device. Whether you access nabu99 from a desktop browser or a mobile session, the same data and the same legal terms apply to your account.

Raise it with our support team first — most data concerns are resolved at account level. If you remain unsatisfied, you have the right to escalate to the relevant authority in your eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.