Reference

How nabu99 Handles Your Personal Information

Your account data — including identity details, session activity and wallet information from DANA, OVO, or GoPay — is handled with clear purpose and stored only as long as needed.

Account data kept secureWallet info: DANA, OVO, GoPayYour rights, clearly statedContact us to update or remove dataApplies where local law permits

Explore the Lobby Read FAQ

Data We Collect and Why We Use It

nabu99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you submit directly — your name, contact details, date of birth and preferred payment method. If you link a wallet such as DANA, OVO or GoPay, we record the transaction reference and amount to reconcile

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your deposits and withdrawals. We also collect device and session data automatically: your IP address, browser type, pages visited and session duration. This helps us detect unusual login patterns and keep your account safe. We do not sell your personal data to third parties. Data shared
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with payment processors like DANA, OVO or GoPay is limited to what those services need to complete your transaction. Access to your stored data is restricted to personnel with a legitimate operational reason. Players in Jakarta and elsewhere in Indonesia can request a copy of their
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stored data or ask us to correct inaccuracies at any time. Availability of certain features depends on local law and the eligible regions in which you access our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have questions about how your data is stored, want to update your account details, or need to submit a deletion request, our support team handles privacy matters directly. Reach out through any of the channels below and include your registered account name so we can locate your record quickly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We take a practical, layered approach to data security. SSL encryption covers all data in transit between your device and our servers. Account access requires your registered credentials plus an OTP sent to your verified contact, so even if your password is exposed, your account stays protected. We keep your data only as long as your account is active or as required by applicable regulations — after that, records are flagged for deletion on a scheduled cycle.

Encryption in Transit

All data moving between your browser or mobile app and our servers is encrypted with SSL, including your DANA, OVO and GoPay transaction references.

OTP Account Access

Every login triggers a one-time passcode to your registered number. This two-step access check reduces the risk of unauthorised account entry significantly.

Retention and Deletion

We retain your account data only while your account is active. Once you request closure, data is scheduled for deletion in line with our retention policy and applicable local regulations.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your selected payment method. You can manage cookie settings through your browser at any time.

Common Questions About Your Privacy on nabu99

These are the privacy questions we hear most from account holders. If your question isn't covered here, use the live chat or email channel listed above — include your account username so we can pull up your record without delay.

We store your name, contact details, date of birth and the payment method you register. If you use DANA, OVO or GoPay, we keep the transaction reference needed to reconcile your balance.

Yes. Send a data access request through our support email or live chat with your account username. We will compile and return your stored data within a reasonable timeframe.

Minor details like your linked wallet can be changed inside account settings. For identity corrections, contact our support team directly — we'll verify ownership before making any changes.

We do not sell your data. We share only what payment processors like DANA, OVO or GoPay need to complete your transaction. No marketing partners receive your personal account details.

Once you request account closure, your data is flagged for deletion on our scheduled cycle. Some records may be held longer if local law or dispute resolution requires it.

Updating from one wallet to another — say, switching from OVO to GoPay — replaces the stored payment reference on your account. Previous transaction records are retained for reconciliation purposes only.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appnabu99 App AccountRegister

How nabu99 Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Encryption in Transit

OTP Account Access

Retention and Deletion

Cookie Usage

Common Questions About Your Privacy on nabu99

01 What personal data does nabu99 store when I open an account?

02 Can I request a copy of all the data nabu99 holds on me?

03 How do I update or correct inaccurate information on my account?

04 Does nabu99 share my data with third parties?

05 How long does nabu99 keep my data after I close my account?

06 What happens to my data if I change my preferred e-wallet?

Privacy Policy

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